Returns & Exchanges

At House of Charcoal, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unworn items within 28 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed to prevent damage during transit.

• 3.
  Ship the Items

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.